common questions
How quickly do you respond to emails?
We are very quick to respond to our customers by email. We respond weekdays and even weekends to ensure that our customers get the help they need.
Does solid soap dry out the skin?
The most common misconception about solid soap is that it automatically results in dehydrated skin. However, the answer to this myth is more nuanced. A low-quality soap can potentially have a drying effect, while a high-quality soap is designed to preserve the skin's moisture. At Lyckåsen, we are dedicated to offering only high-quality soaps that not only clean effectively but also preserve the skin's natural moisture balance. So instead of worrying about the soap drying out your skin, you can be sure that our soap will nourish and moisturize your skin with every use.
How long does a soap last?
Our handmade soap lasts 1-5 years, or more. Solid soap is best stored preferably in dark spaces such as a cupboard or wardrobe to get a pleasant scent spread. An older, solid soap may develop yellow spots and give off a slightly odd smell, which often indicates that the loose fats in the soap have started to go rancid. Despite this, the use of the soap does not pose any danger.
What happens if I receive a defective product?
We stand behind the quality of our products. Should you receive a product with any defects, we are more than happy to offer you an exchange or refund. Contact us to initiate a return.
How do you make your soap?
All our soaps are cold stirred. Cold stirred soap is made without adding energy, so the batter is not heated. The soap then goes through a slow saponification process and it takes time before the saponification is complete.
Where do you manufacture your products?
We make our soap in Amsterdam the Netherlands in a local lovely little soap factory.
Is the soap suitable for me who has sensitive skin?
If you have sensitive skin, our handmade soap is your best solution. The soap is non-irritating and gentle on even the most sensitive skin.
Does the soap contain artificial additives?
No, our soap is 100% natural and is scented with various essential oils.
What method do you plant the trees with?
The method used involves letting trees grow among crops and livestock, so that all parties can benefit from each other. The trees provide, among other things, shade, fodder for the animals, compost material - and actually also moisture in the ground. An agroforestry tree contributes more water than it itself consumes.